Refund & Return Policy
Not happy with your purchase? We've made our return process simple and transparent. Learn how you can request a return and receive your refund quickly.
How it works
Request Return
Initiate return from your order history within 7 days of delivery.
Vendor Approval
The specific vendor reviews your request and provides a return label.
Ship Item
Drop off the package. Must be in original condition with tags.
Get Refund
Receive funds in your original payment method within 5-10 days.
Return Eligibility
Valid Reasons for Return
Damaged items, wrong size/color, missing parts, or products that significantly differ from the description.
Non-Returnable Items
Perishable goods, custom-made products, personal care items, and opened software.
Refund Methods
After the vendor receives and verifies your returned product, the refund will be issued to your original payment method.
5-7 Days
24-48 Hours
Shopper Protection
If a vendor refuses a valid return request, ShoppersLink will step in to resolve the dispute and ensure a fair outcome.
Common Questions
Who pays for shipping?
If the item is faulty, the vendor pays. For change of mind returns, the shopper pays shipping.
Can I exchange items?
Exchanges depend on vendor stock availability.
Still need help?
Our support team is available to assist you with your return or refund request.